Receptionist / Customer Service Representative -- Ensogo Inc -- National Capital Reg

Source: HOTELJOBSTREET.COM.:

"Interact directly with customers either by email, or face to face.Assist customers with product and transaction inquiries.Obtain and evaluate all relevant information to handle inquiries and complaints.Manage and solve customer complaints.Research and troubleshoot customer related service issues. Direct requests and unresolved issues to appropriate departments.Keep records of customer interactions, transactions, complaints, and details of actions. taken.Communicate and coordinate with various internal departments."